TONU (Truck Order Not Used)
TONU is a fee paid to a carrier when a shipper cancels or fails to tender freight after a truck has been dispatched and arrives at the pickup location. It compensates the driver for time and fuel wasted.
In Depth
TONU rates are negotiated in the rate confirmation and typically range from $150–$400 depending on the market and distance traveled. Many shippers resist paying TONU, but it is an important protection for carriers.
To protect yourself, always confirm the TONU clause in writing on the rate confirmation before dispatching. Document arrival time with a photo of the dock or timestamp.
Usage Example
Example: 'The shipper cancelled after I was already at the door. I invoiced for the $250 TONU listed in the rate con.'
Related Calculators
Related Terms
Detention
Detention pay is compensation for time spent waiting at a shipper or receiver beyond the agreed free time, typically 2 hours. Standard detention rates range from $50–$100/hour.
Rate Confirmation
A rate confirmation (rate con) is a document issued by a broker to a carrier that outlines the terms of a load: pickup and delivery locations, freight description, rate, accessorial rates (detention, TONU), and payment terms.
Accessorial Charges
Accessorial charges are fees added to a freight invoice beyond the base rate for additional services or circumstances outside of standard pickup and delivery, including detention, fuel surcharge, liftgate, inside delivery, and residential delivery.
Frequently Asked Questions
How much is a typical TONU?
TONU rates vary from $150–$400. They should always be negotiated into the rate confirmation before accepting a load.